Detailed Business Process Model Description : Process Non-Billed Monitored Budget Payments Description : 2.2 Search for Customer

2.2 Search for Customer
See Process Non-Billed Monitored Budget Payments (Page2) for the business process diagram associated with this activity.
Actor/Role: CSR
Description: To apply a payment the CSR or Authorized User locates the customer in CC&B using Control Central Search. Once the customer is located Control Central Alerts assist the CSR or Authorized User with pertinent information for the customer/account.
 
Installation Options - Control Central Alerts

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