See Process Non-Billed Monitored Budget Payments (Page1) for the business process diagram associated with this activity.Actor/Role: CC&BDescription: The customer on a Non-Billed Budget Plan has a Current Balance of "0", and the Payoff Balance is always the amount the customer really owes or the actual balance for the covered utility SA's. The Non-Billed Budget SA is impacted by payments as follows:
• Payment in Full
Set NBB Current Balance = "0". Set Payoff Balance = (Accumulated Balance including Payment)
• Underpayment
Set NBB Current Balance = Schedule payment less Actual Payment. Set Payoff Balance = (Accumulated Balance including Payment)
• Overpayment
Set NBB Current Balance = "0". Set Payoff Balance = (Accumulated Balance including Payment)
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